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12 Zaful FAQs From Our Experts

Zaful is an online retailer offering the trendiest, most fashion-forward clothing for women and men. A one-stop online platform for the edgiest, most exciting and daring fashion apparel, Zaful also strives to offer their collection at very affordable prices. Zaful’s collections are focused not only on redefining trends but also on showing exemplary excellence in design and exceptional quality- fit to meet the different needs of the aspiring fashionista.

What are the products that Zaful offers?

Here are the products available at Zaful.

Available Products at Zaful

  • Women
  • Swimwear
  • Men
  • Activewear
  • Accessories

What are the available shipping options at Zaful?

To ensure the quality of every delivery, Zaful takes around 3-7 business days to process an order. This is not included in the shipping time. Shipping times may also be affected by public holidays as well as variable custom clearance times. In instances where an order may be experiencing issues with stock availability, it may take 5-10 business days to have it processed and dispatched. More information on Zaful’s shipping policy can be found here.

Here are the available shipping options, costs, and estimated delivery times at Zaful.

Zaful Shipping Options and Shipping Time

Country Standard Shipping Cost Standard Shipping Time Express Shipping Cost Express Shipping Time
United States $3.99 (Free for orders over $49) 6-8 Business Days $12.99 (Free for orders over $99) 3-7 Business Days
United Kingdom $4.99 (Free for orders over $49) 7-10 Business Days $14.99 (Free for orders over $99) 3-7 Business Days
Australia $3.99 (Free for orders over $49) 7-15 Business Days $11.99 (Free for orders over $99) 6-10 Business Days
New Zealand $3.99 (Free for orders over $49) 10-18 Business Days $12.99 (Free for orders over $99) 4-8 Business Days
France, Germany, Spain $4.99 (Free for orders over $49) 7-15 Business Days $12.99 (Free for orders over $99) 6-10 Business Days
Europe, Italy, Finland, Poland $4.99 (Free for orders over $49) 10-20 Business Days $14.99 (Free for orders over $99) 6-10 Business Days
Norway $4.99 (Free for orders over $49) 10-20 Business Days $14.99 (Free for orders over $99) 4-8 Business Days
Portugal $4.99 (Free for orders over $49) 10-20 Business Days $14.99 (Free for orders over $99) 8-15 Business Days
Canada $4.99 (Free for orders over $49) 10-25 Business Days $14.99 (Free for orders over $99) 6-10 Business Days
India, South Africa $6.99 (Free for orders over $49) 1-15 Business Days Depends on Package Weight and destination country ($4.99 for orders over $99) 8-15 Business Days
Other Countries $6.99 (Free for orders over $49) 10-25 Business Days Depends on Package Weight and destination country ($4.99 for orders over $99) 8-15 Business Days

Does Zaful restock items that are sold out?

Zaful does not restock most of its items. You may, however, vote for items that have been out of stock to be restocked. To review your tracked items, log in to your account and select the section that says “Notify in Stock” to find out which of the items are now restocked and available again for purchase.

What payment methods are available at Zaful?

Here are the payment methods accepted at Zaful.

Zaful Accepted Payment Methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diner’s Club
  • PayPal
  • Sofort Banking
  • iDeal
  • Elo
  • Poli
  • Carte Bleue
  • Hipercard
  • Western Union

Does Zaful have a size conversion guide?

To make sure that you’re ordering the right sizes, Zaful provides a clothing size guide for both men and women. For tips on how to measure your body and how to select the right clothing sizes, click here.

Zaful Size Guide for Women

US Size UK Size EU Size Bust Shoulder Width Waist Hips
2 6 34 82 cm/ 32.28 in 37 cm/ 14.57 in 64 cm/ 25.20 in 88 cm/ 34.65 in
4 8 36 86 cm/ 33.86 in 38 cm/ 14.96 in 68 cm/ 26.77 in 92 cm/ 36.22 in
6 10 38 90 cm/ 35.43 in 39 cm/ 15.35 in 72 cm/ 28.35 in 96 cm/ 37.80 in
8 12 40 94 cm/ 37.01 in 40 cm/ 15.75 in 74 cm/ 29.13 in 100 cm/ 39.37 in
10 14 42 98 cm/ 38.58 in 41 cm/ 16.14 in 80 cm/ 31.50 in 104 cm/ 40.94 in

Zaful Size Guide for Men

US Size UK Size EU Size Bust Shoulder Width Waist Hips
32 34 42 94 cm/ 37.01 in 43.5 cm/ 17.13 in 78 cm/ 30.71 in 96 cm/ 37.80 in
34 36 44 98 cm/ 38.58 in 45 cm/ 17.72 in 82 cm/ 32.28 in 100 cm/ 39.37 in
36 38 46 102 cm/ 40.16 in 46.5 cm/ 18.31 in 86 cm/ 33.86 in 104 cm/ 40.94 in
38 40 48 106 cm/ 41.73 in 48 cm/ 18.90 in 90 cm/ 35.43 in 108 cm/ 42.52 in
40 42 50 110 cm/ 43.31 in 49.5 cm/ 19.49 in 94 cm/ 37.01 in 112 cm/ 44.09 in
42 44 52 114 cm/ 44.88 in 51 cm/ 20.08 in 98 cm/ 38.58 in 116 cm/ 45.67 in

Can I reserve a Zaful item?

While items that are added to your shopping bag are stored for 30 days, they are not reserved and are subject to stock availability. An item is only reserved once the purchase has been completed upon checkout. Even when an item has already been added to your shopping bag, if it is one of the most popular items on the site, it might be already sold out once you reach checkout. It is for this reason that Zaful encourages customers to submit payment as soon as possible.

Can I make changes to or cancel a Zaful order I have just placed?

Making changes to an order is only possible within 1 hour after it has been placed, provided that it has not yet been processed. Orders are processed very quickly at Zaful and they cannot guarantee fulfillment of cancellations and change requests. If you ever have a change of mind regarding an order you have just placed, contact Customer Care within an hour or use the Live Chat service on the Contact Us page for faster assistance.

Can I track my Zaful order?

Once your order has been processed and ready for shipping, Zaful will send you an email that contains the corresponding delivery details. This will allow you to then track the order when you log in to your Zaful account under “My Orders”. Do note that it would take 24 hours from the time the order has been shipped to activate the tracking link.

What is Zaful’s return policy?

If you are not satisfied with a Zaful item, you can choose to have it exchanged or returned for a refund. Zaful does not accept exchanges or returns without prior authorization. To return the item,contact Zaful within 30 days from the receipt of an item to facilitate a return. Report the problem to the Support Center and describe the issue and include the reason for the return, the order number, and the SKU number of the product. A video or a picture of the item also helps in speeding up the process.

For product returns, merchandise must be unwashed and unworn. It must also still have all the tags, accessories, original packaging, and embellishments. Jewelry, gift cards, bodysuit, and underwear merchandise may not be returned.

If the problem is Zaful’s responsibility, a return will be allowed either for an exchange or a refund. Once the returned item has been received Zaful will refund the original price of the product and its shipping or have a replacement sent to you with no additional charge.

If the problem is determined to be the customer’s responsibility such as incorrect product or size, a return will still be allowed. However, the customer will be responsible for the shipping costs involved. If a refund is chosen, the full price will be refunded but the costs for shipping are non-refundable. Prepaid shipping labels are available for USA customers. Do note that the costs for the label will be deducted from the final refund amount. To know more about Zaful’s return policy, click here.

Does Zaful charge sales taxes?

Taxes are usually charged by Customs offices in respective destination countries. Zaful does not have any control over these charges, how they are charged, and how much as these are based on the specific laws in that particular country. As such, customers are responsible for taxes and duties. Customers are also liable for customs charges, shipment costs, and handling fees if they choose to not receive a parcel due to import taxes and duties.

How long does it take to receive my Zaful refund?

For items for exchange or for returned items, processing will typically take 3-6 business days. Once processed, PayPal account refunds will usually take up to 48 hours. Wallet refunds can take up to 24 hours and credit card refunds can take between 7-14 business days.

How can I contact the Zaful customer service?

You may call 1 (202) 318-2613 to reach the Zaful customer service. You may also email them at support@zaful.com.